Frequently Asked Questions

Welcome to our FAQ page. Here you'll find answers to common questions about our products, services, and processes. If you can't find the answer you're looking for, please don't hesitate to contact us directly.

Part 1: Products, Fitment and Quality

Q1: How do you verify the correct automotive glass?
A1: We check vehicle, model year, ARG/OE reference, glass position, camera, rain sensor, heating, antenna, tint, moulding, and other configuration details against the requested SKU. Final installation and any ADAS calibration must be completed by qualified local professionals.

Q2: Are all products OE/OEM or made by one brand?
A2: No blanket brand or OE claim applies to every product. Brand, manufacturer, origin, markings, configuration, and available supporting documents are confirmed for each SKU and quotation.

Q3: What certifications are available?
A3: Applicable safety markings and documents depend on the product, manufacturer, and destination market. We verify document availability for the quoted SKU before order confirmation.

Part 2: Ordering

Q4: Who do you work with?
A4: BBX serves B2B automotive glass importers, wholesalers, distributors, and warehouses.

Q5: Is there a fixed minimum order quantity?
A5: MOQ depends on the SKU, stock status, partner-factory requirements, packing plan, and order mix. We confirm it in each quotation.

Q6: What information should I send for a quote?
A6: Please provide your company and buyer type, destination country or port, vehicle and model year, ARG/OE reference, required configuration, estimated quantity, purchase timing, and any photos or documents available.

Part 3: Commercial Terms and Shipping

Q7: What payment terms do you offer?
A7: Payment terms are agreed for each order and stated in the proforma invoice or sales contract. Do not send payment until the beneficiary details and order documents are verified.

Q8: Do you ship internationally?
A8: We coordinate export packing, consolidation, and shipment planning for supported destinations. Incoterms, freight, transit time, customs requirements, and insurance are confirmed per quotation.

Part 4: Documents and Samples

Q9: What do the reports shown on the website prove?
A9: Website reports are document samples only. They do not prove that every BBX-sourced product carries the same certificate. The applicable manufacturer, product, standard, certificate number, validity, and supporting documents must be checked for the quoted SKU.

Part 2: About Our Services

Q5: Do you offer custom manufacturing for auto glass?

A5: Yes. In addition to supplying OE brands, we offer custom manufacturing solutions. If you have specific requirements, such as unique dimensions, tints, or features, our team can work with you to produce auto glass that meets your exact specifications.

Q6: What makes BBX Global Auto Glass Hub different from other suppliers?

A6: We are a family-owned business with over 30 years of dedicated experience. This legacy combines the reliability and expertise of a seasoned industry leader with the personalized service and trust of a family-run operation. We don't just sell glass; we build long-term partnerships.

Part 3: Ordering & Logistics (关于下单与物流)

Q7: What is your Minimum Order Quantity (MOQ)? A7: Our MOQ varies depending on the product and level of customization. For standard models, we are flexible, but typically a cost-effective shipment involves a pallet or a crate. Please contact our sales team with the products you are interested in for a specific MOQ.

Q8: Which countries do you ship to? A8: We are a global supplier and can arrange shipments to most countries worldwide. We have extensive experience in international logistics and can handle the complexities of export documentation and freight.

Q9: How do you package the glass to ensure it arrives safely? A9: We take packaging extremely seriously. All our glass is shipped in sturdy, custom-built wooden crates with protective materials separating each piece to prevent scratches and breakage during transit. Our experienced team ensures every shipment is packed to withstand the rigors of international shipping.

Part 4: How to Work With Us

Q10: How can I get a quote?

A10: The best way to get a quote is to visit our "Contact Us" page and fill out the inquiry form with as much detail as possible (e.g., vehicle model, type of glass, quantity needed). You can also email us directly at sales@bbxautoglass.com. Our team will respond promptly.

Q11: What are your payment terms?

A11: Our standard policy is to require full payment for the order before shipment. This ensures a smooth and efficient processing of your delivery. We accept various forms of payment, including international wire transfers (T/T).