Frequently Asked Questions

Welcome to our FAQ page. Here you'll find answers to common questions about our products, services, and processes. If you can't find the answer you're looking for, please don't hesitate to contact us directly.

Part 1: About Our Products & Quality

Q1: What is "OE quality" automotive glass?

A1: "OE quality" stands for Original Equipment quality. It means our glass is manufactured to the exact same specifications as the glass installed by the car manufacturer at the factory. This ensures a perfect fit, optimal safety performance, and seamless integration with vehicle sensors and technologies.

Q2: Do you supply genuine Saint-Gobain glass, especially for Tesla models?

A2: Yes, absolutely. We are a key supplier of genuine Saint-Gobain automotive glass, with a special focus on models for Tesla vehicles. We provide authentic, certified products to ensure the highest standard of quality and performance for our clients.

Q3: Besides Tesla, what other vehicle brands do you cater to?

A3: While we have a strong specialization in glass for Tesla, our 30+ years of experience in the supply chain allow us to source and supply a wide range of OE quality glass for many other major automotive brands. Please contact us with your specific needs.

Q4: What types of automotive glass do you offer?

A4: We offer a comprehensive range of automotive glass, including laminated windshields, tempered sidelites (door glass), rear windows (backlites), and sunroofs.

Part 2: About Our Services

Q5: Do you offer custom manufacturing for auto glass?

A5: Yes. In addition to supplying OE brands, we offer custom manufacturing solutions. If you have specific requirements, such as unique dimensions, tints, or features, our team can work with you to produce auto glass that meets your exact specifications.

Q6: What makes BBX Global Auto Glass Hub different from other suppliers?

A6: We are a family-owned business with over 30 years of dedicated experience. This legacy combines the reliability and expertise of a seasoned industry leader with the personalized service and trust of a family-run operation. We don't just sell glass; we build long-term partnerships.

Part 3: Ordering & Logistics (关于下单与物流)

Q7: What is your Minimum Order Quantity (MOQ)? A7: Our MOQ varies depending on the product and level of customization. For standard models, we are flexible, but typically a cost-effective shipment involves a pallet or a crate. Please contact our sales team with the products you are interested in for a specific MOQ.

Q8: Which countries do you ship to? A8: We are a global supplier and can arrange shipments to most countries worldwide. We have extensive experience in international logistics and can handle the complexities of export documentation and freight.

Q9: How do you package the glass to ensure it arrives safely? A9: We take packaging extremely seriously. All our glass is shipped in sturdy, custom-built wooden crates with protective materials separating each piece to prevent scratches and breakage during transit. Our experienced team ensures every shipment is packed to withstand the rigors of international shipping.

Part 4: How to Work With Us

Q10: How can I get a quote?

A10: The best way to get a quote is to visit our "Contact Us" page and fill out the inquiry form with as much detail as possible (e.g., vehicle model, type of glass, quantity needed). You can also email us directly at sales@bbxautoglass.com. Our team will respond promptly.

Q11: What are your payment terms?

A11: Our standard policy is to require full payment for the order before shipment. This ensures a smooth and efficient processing of your delivery. We accept various forms of payment, including international wire transfers (T/T).